Privacy Policy

Last Updated: October 15, 2025

Welcome to Hypertherapy. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or use our massage therapy services.

1. Who We Are

Hypertherapy is a professional mobile massage therapy service based in Toronto, Ontario, providing in-home and corporate treatments focused on deep tissue therapy, pain relief, and posture correction.

Contact Information:
📧 info@hypertherapy.ca
📍 Toronto, Ontario, Canada

2. Information We Collect

We collect personal information in several ways:

a. Information You Provide

Name, phone number, and email address when booking appointments
Address for in-home massage services
Health and medical details shared on intake forms (required by law for Registered Massage Therapists)
Payment information when paying online
Information voluntarily provided through contact forms or email correspondence

b. Automatically Collected Information

When you visit our Wix website, certain data may be collected automatically, including:

IP address and approximate location
Browser type, operating system, and device information
Pages visited, time spent, and referring links

c. Cookies and Analytics

We may use cookies and analytics tools (such as Wix Analytics or Google Analytics) to enhance site performance and understand how visitors interact with our content. You can disable cookies in your browser settings at any time.

3. How We Use Your Information

We use your personal information to:

Schedule, confirm, and manage appointments
Provide safe, customized massage therapy services
Communicate updates, promotions, or changes to your appointments
Maintain accurate client records as required by the College of Massage Therapists of Ontario (CMTO)
Improve website functionality and user experience

We will never collect, use, or disclose your information for purposes other than those identified above without your consent.

4. Data Storage and Security

Your information is stored securely through Wix.com and other trusted service providers that comply with international data protection standards.

Client health records are kept confidential and stored in encrypted or password-protected systems.
Records are retained for at least 10 years from the date of your last treatment, in accordance with CMTO regulations.
We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared in these cases:

With your consent (e.g., sharing treatment notes with another healthcare provider at your request)
With trusted third-party service providers (e.g., Wix, Stripe, Square, Jane App) who assist us in scheduling, payments, or website operation
When required by law, regulation, or court order

All third parties that process your data are required to maintain confidentiality and protect your information.

6. Third-Party Services

Our website may include links or integrations with other platforms such as:

Wix Bookings – appointment scheduling
Stripe, Square, or Wix Payments – secure payment processing
Wix Analytics or Google Analytics – website performance tracking

Each of these providers has its own privacy policies. We encourage you to review them to understand how they handle your data.

7. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

Access or request a copy of your personal information
Request corrections to any inaccurate or incomplete data
Withdraw consent to marketing or communications
Request deletion of your information, where legally permissible

To exercise any of these rights, contact us at info@hypertherapy.ca.

8. Retention of Information

Client records, including health histories and treatment notes, are retained for a minimum of 10 years after your last treatment. After this period, they are securely destroyed in accordance with CMTO requirements and applicable privacy laws.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. The latest version will always be posted on this page with the “Last Updated” date shown above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
📧 info@hypertherapy.ca
📍 Toronto, Ontario, Canada