Frequently Asked Questions (FAQ)
1. What areas do you serve?
Hypertherapy currently provides mobile massage therapy in Toronto, Markham, Richmond Hill, North York & Scarborough.
If you’re located just outside these areas, please reach out — additional travel fees may apply depending on distance.
2. How do I book an appointment?
All appointments are booked through our ClinicSense online booking system. Once you’ve booked, you’ll receive a confirmation email from ClinicSense. After your booking is confirmed, your therapist will personally text you to confirm your appointment details, parking instructions, and any special requests.
3. What types of massage do you offer?
We specialize in:
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Deep Tissue Massage – for soreness, stiffness, and athletic recovery
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Trigger Point Therapy – for chronic pain and tension
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Postural Correction Treatments – for tech or desk-related strain
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Relaxation Massage – for stress relief and overall wellness
All treatments are provided by a Registered Massage Therapist (RMT) and can be tailored to your needs.
4. How does a mobile massage appointment work?
We bring the clinic to you!
Your therapist will arrive with a massage table, clean sheets, disposable face covers, and lotion.
You’ll just need to:
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Provide a quiet, clean area large enough for the massage table (about 8 ft x 5 ft)
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Ensure parking is available or provide tips/instructions if needed
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Have your intake forms completed before your session (via ClinicSense)
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If you prefer to use your own sheets or face cradle covers, you’re welcome to.
5. What should I prepare before my appointment?
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Clear a space for the table and therapist to move freely.
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Ensure parking or access details are provided.
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Complete all ClinicSense forms ahead of time.
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Have insurance information ready if using direct billing.
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Stay hydrated and dress comfortably.
6. How long are the sessions?
We offer 60-, 75-, and 90-minute sessions.Please allow for a +/- 10 minute arrival window to accommodate traffic or parking conditions.Your therapist will message you if running behind or when nearby.
7. Do you offer direct billing?
Yes — Hypertherapy offers direct billing to most major insurance providers.
To use direct billing:
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Provide your insurance details before your appointment.
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If your plan doesn’t cover the full amount, you’ll pay the remaining balance at your appointment.
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We cannot bill under a spouse’s name unless they are the client receiving the treatment.
(Double-claiming between spouses is not permitted under insurance guidelines.)
If direct billing is unavailable or rejected by your insurer, you’ll need to pay in full and submit your receipt manually for reimbursement.
8. Can I still claim my massage through insurance?
If you prefer to pay upfront, you’ll receive a digital RMT receipt after your treatment.
You can then submit it directly to your insurance provider for reimbursement.
Each receipt includes your therapist’s name and registration number, as required by insurers.
9. What is your cancellation policy?
We require 24 hours’ notice to cancel or reschedule your appointment.
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Cancellations made with less than 24 hours’ notice may incur a 50% fee.
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No-shows may be charged the full session fee.
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Exceptions are made for emergencies, illness, or unsafe travel conditions. Please see our Refund & Cancellation Policy page for full details.
10. What happens if my therapist cancels or is delayed?
If your therapist is delayed due to traffic or unforeseen events, they will text you immediately with an updated ETA.
Appointments may start within a 10-minute window of the scheduled time.
If the therapist must cancel due to illness or emergency, you’ll be offered a reschedule or full refund for any prepaid session.
11. What should I wear during the massage?
You can undress to your comfort level — your therapist will use professional draping to ensure privacy at all times.
If you prefer to remain partially clothed, that’s perfectly fine.
12. Can I book for more than one person?
Yes — we can accommodate back-to-back bookings for couples, friends, or family members in the same household.
Each person must complete their own health history form through ClinicSense.
Please mention multiple bookings when scheduling to ensure enough time is reserved.
13. What if I’m feeling sick or unwell?
If you’re feeling unwell, please reschedule your appointment.
Massage therapy will be postponed if you’re contagious or not well enough for treatment.
If your therapist arrives and the session cannot safely proceed due to illness, a partial fee may apply to cover travel time.
14. Do you bring all the equipment?
Yes — your therapist will bring: A professional massage table Fresh linens and towels Disposable face cradle covers Massage lotion Optional relaxing music If you’d like to use your own sheets or face cover, just let us know before your appointment.
15. How do I pay?
Accepted payment methods:
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Direct billing (where eligible)
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Credit or debit card
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E-transfer
If your direct billing only partially covers your session, you’ll pay the difference on-site.
16. Do you accept tips?
Tipping is optional and never expected.
If you choose to leave a tip, it’s always appreciated.
17. What if my space is too small?
For safety and comfort, please ensure enough room for the massage table and therapist to move freely — about 8 ft x 5 ft of space. If space is too tight, your therapist may modify the session or reschedule.
18. How do I contact Hypertherapy?
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For the quickest response, message us through our ClinicSense booking page or Instagram after scheduling your appointment.