Preparing for a mobile massage visit starts with a few practical questions about your space, access and appointment. Use this checklist before the visit, and contact the therapist about anything that could affect the setup or your comfort.
Confirm access and the treatment space
When you book, share your building name and any guest entry procedures, such as a concierge check-in, stairs or elevator access. HyperTherapy handles parking; visitor parking is helpful but not required. Your therapist brings a professional massage table, fresh linens, a face cradle, bolsters, oils (hypoallergenic options are available, so mention any allergies when you book) and a portable speaker. Plan for about 7 × 10 feet of clear floor space.
Choose a space where you can discuss your health and receive treatment with the privacy you want. Clear the route from the entrance and ask household members to avoid interruptions. Plan where pets will stay during the visit. If you are unsure whether a home visit will work, discuss the space before booking.
For a visit outside your home, see the Scarborough clinic. For home-visit options, start with the mobile massage service.
Prepare questions and relevant health information
Write down what you would like to discuss, including areas of concern, your goals for the appointment and any questions about treatment. Ask how to share health information privately with the therapist; avoid putting detailed medical history into a general website contact message.
CMTO explains that an RMT needs information about your health conditions and medications to understand how they may affect treatment. It also describes your right to ask questions about proposed care. Read CMTO's patient guidance.
Discuss clothing, pressure and consent
You can decide how much clothing to remove and what pressure feels comfortable. Discuss those preferences with your therapist before treatment and speak up if you want something changed. CMTO sets out these choices in its patient-rights guidance.
The therapist must obtain informed consent before assessment or treatment. You can ask questions and withdraw consent during the appointment. Signing a form does not remove that choice. CMTO's consent standard explains the ongoing consent process.
Confirm practical arrangements in advance
Know what to expect on the day, and confirm anything specific to your booking:
- Your therapist texts when on the way, arrives about 5 minutes before your appointment and takes about 5 minutes to set up.
- The session starts with a short health chat about your concerns and goals.
- Insurance receipts are emailed within the hour after the session.
- Confirm the payment method and the cancellation or rescheduling terms that apply to your booking.
- Mention any access or communication accommodations you want to discuss.
If you are considering an insurance claim, check your own plan with your insurer before relying on reimbursement.
Ask for advice specific to your appointment
Before the visit ends, ask whether there are any individual aftercare instructions, what to do if you have concerns afterwards and how to contact the therapist. Discuss questions about activity, food or fluids with the practitioner who knows your circumstances.
Your short checklist
Confirm access and room requirements, plan for privacy, prepare your questions and check the booking terms. You do not need to choose a treatment technique on your own before discussing your goals with the therapist.
View mobile massage options, contact HyperTherapy with practical questions, or check appointment availability.